If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email [email protected]. We will ask you to submit a service ticket with Canada Post and work with you till your issue is resolved.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
We do not offer postage refunds if your order arrives late due to any postal issues.
WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)
Item being returned to sender, Incomplete Address
Incomplete address usually means something is missing in your address such as a unit number or apartment number. If you forget this we cannot do anything about it. Addresses cannot be edited while in transit. Once it leaves our hands it is out of our control. We remind customers on our check out page to include unit numbers as well as to confirm their complete address in our confirmation emails.
We will no longer be using a return address. Packages with incomplete/incorrect addresses (missing unit#) will be deemed lost and not refunded/reshipped. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us Immediately for corrections before paying.
WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)